Returns and Refunds
LACrafts Refunds and Return Information


We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at LACrafts does not provide free returns label and buyer is responsible for shipping costs.

You can always contact us for any return question at

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We do not process exchanges. The best thing to do is return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


No restocking fees. No cancellations fees.

Unused, unopened, or defective/damaged merchandise may be returned for any reason. Claims for returns of unused, unopened, or defective/damaged merchandise must be made within 30 days of when the customer has received the order.

Damaged claims will usually need to be investigated. A claim will be filed with the freight carrier responsible for the damage. This process usually takes about two weeks to complete. In the meantime, we will ask whether you would like a credit or a reshipment. You will not be responsible for freight charges for re-shipments. Please do not discard anything from the damaged order. The freight carrier in which the claim will be filed against retains the right to inspect the package and will likely do so.

Please contact us via phone, email, or live chat for returns. Once approved for a return, you will be given a RMA # (return material authorization number) that you will affix either to the outside of the box or clearly inside the box.

We do not reimburse shipping charges. Return shipments are sent back at your own discretion. Please ship returns back with at least the same level of care and packaging that we shipped the items to you in. You may use any freight carrier you wish but we recommend you use the carrier that would be most affordable to you. We highly advise that you attain tracking information for your return package so that we may verify the package has been received at our location.

For credit card refunds, will only credit back the original credit card used in the purchase.

*Items listed below cannot be returned because they are cut or made specified to your order needs and cannot be resold.
All Lace (Organza & Satin Trim, Satin & Lace Trim, Ruffled Organza Trim)
All Personalized and Custom Items (Printed Ribbon, Personalized Stickers and Tags, Personalized Favors)

Returning Items to our Store

You can return your order to our location. Please make sure to bring the original invoice and the credit card used for the original purchase. A valid identification card (e.g. drivers license) is required to process all returns and exchanges.
2907 Supply Ave.
Commerce, CA 90040
(323) 721-3186